Ultra Comprehensive Financial, Payment, Refund, Escrow, Compliance & Liability Policy.
i-Vatan operates strictly as a digital facilitation and technology infrastructure enabling interactions between independent users. The platform does not function as a bank, escrow institution, NBFC, employer, contractor, or financial advisor.
All transactions are user-initiated and executed at user discretion. The Company provides only system-level support for transaction processing, validation, and communication. Users acknowledge that participation on the platform does not create any legal partnership, fiduciary relationship, or agency obligation.
The Company retains full, irrevocable authority over all transactions, accounts, and activities. This includes the right to suspend, block, reverse, delay, or cancel any financial activity without prior notice where risk, fraud suspicion, compliance triggers, or behavioral anomalies are detected.
Such decisions are based on automated systems, internal review, or regulatory obligations. Users expressly agree that such actions shall not constitute breach, liability, or grounds for dispute.
Funds processed through the platform are held in a controlled system for verification, validation, and compliance purposes. During this phase, operational control of funds may rest with the platform strictly for transaction completion.
Release of funds is conditional upon system validation, mutual confirmation, or dispute resolution outcomes. The Company reserves the right to extend holding periods, split settlements, or partially release funds based on risk assessment.
Standard transaction flow includes: Initiation → System Hold → Validation → Completion → Settlement.
The platform may implement automated or manual checks at any stage. Any dispute raised pauses the settlement process until resolution is achieved. Settlement timelines may vary based on transaction type, user history, and system evaluation.
The refunds are processed with the 5 to 8 business days from date of refund confirmation
All payments are executed through secure, RBI-compliant third-party payment gateways. The platform does not store or retain sensitive payment credentials. Users acknowledge that third-party failures, downtime, or delays are outside platform control, and the Company shall not be liable for such occurrences.
Refunds are strictly limited to cases of failed transactions, duplicate payments, or verified system errors. Requests must be submitted within specified timelines and supported by relevant proof.
Refunds may be processed through the original payment method or as internal wallet credit, at the Company's discretion. Refund approval is subject to validation and final decision by the Company.
All completed transactions, including but not limited to advertisement services, subscription plans, service fees, marketplace purchases, and voluntary transfers, are non-refundable.
Usage-based charges are deemed consumed and non-reversible. User negligence, incorrect inputs, or delay in action shall not qualify for refund consideration.
Users are required to resolve disputes through platform mechanisms before initiating chargebacks. Unauthorized chargebacks may result in account suspension, financial recovery actions, and legal proceedings. The Company reserves the right to recover losses arising from chargebacks through any lawful means.
The platform employs advanced monitoring systems including behavioral analytics and AI-driven detection. Suspicious activities may result in account suspension, fund freezing, or reporting to authorities.
The Company may share user data with law enforcement agencies without prior consent where required by law or risk mitigation.
Users may be required to complete identity verification processes. Non-compliance may lead to restricted access, transaction blocking, or account suspension. The platform adheres to anti-money laundering regulations and may monitor transactions accordingly.
Users engaging in international transactions must comply with FEMA and applicable jurisdictional laws. Currency conversion risks, exchange losses, and international charges are borne by the user. The Company holds no liability for cross-border financial discrepancies.
Users are solely responsible for compliance with applicable tax laws, including GST, income tax, and reporting obligations. The platform may generate transaction records or invoices for compliance purposes.
The Company's liability is strictly limited to the value of the transaction in question. Under no circumstances shall the Company be liable for indirect, incidental, consequential, or reputational damages arising from platform usage.
Users agree to indemnify and hold harmless the Company, its promoters, directors, and employees from any claims, damages, liabilities, or legal actions arising from misuse, violation, or unlawful activity conducted through the platform.
The Company shall not be liable for delays or failures resulting from events beyond control, including cyber attacks, system outages, natural disasters, or regulatory actions.
While industry-standard security measures are implemented, the Company does not guarantee absolute protection against breaches or unauthorized access.
All disputes must be raised within specified timelines. Resolution shall first be attempted internally, failing which arbitration under Indian law shall apply. Jurisdiction shall remain Maharashtra, India.
In the event of ambiguity, the Company's interpretation shall prevail. Users waive rights to challenge interpretation unless mandated by law.
The Company reserves the right to modify this policy at any time without prior notice. Continued use constitutes acceptance of updated terms.
By using i-Vatan and engaging in transactions, users acknowledge full understanding and acceptance of all terms, waiving any conflicting claims or interpretations.
To Onboard the i-Vatan (iApp) platform.
THANK YOU!